Is the status of your task opposite of what it should be? Then your sensor got out of sync with our backend. When you have a minute, please reset the door associated with that sensor.
What do I do?
Occasionally sensors can get out of sync with Notion's backend. When this happens use the Sync Task feature to get it back on track. This works on hinged doors, hinged windows, and garage doors.
Select the task that needs to be synced. Scroll to the bottom of Task Details and follow the instructions. The sensor will go back to reporting that your door is closed and it will resume reporting motion from your door as it is designed to do.
How does this happen?
Notion sensors can get into this state for a few reasons. The sensor has a small compass inside that detects what direction the sensor is pointing. When a battery is replaced, this can cause it to become magnetized and them the sensor is stuck open. Other reasons include existing security systems that use magnets. If you have one of these in your home you will need to move your Notion sensor at least 3 feet from the security system before re-syncing. These are the two most common causes of a sensor getting stuck open, however you might notice that your sensor can get stuck without either of these things. If this is the case, simply use the re-sync feature to get your sensor back on track!
Still having trouble?
If Sync Task does not fix your sensor or if you have any questions, contact us at firstname.lastname@example.org or by phone at (877) 668-4660. Happy monitoring!