My sensor is disconnected.

Sensors may disconnect from your system for a number of reasons. We're happy to help get your sensor back on track. Follow the questions below for assistance: 

1) Does the Notion app show that all of your sensors are disconnected?

  • If no, continue to question 2. 
  • If yes, continue to question 5. 

2) Has this sensor disconnected before? 

  • If yes, continue to question 3. 
  • If no, continue to question 4. 

3) In previous times the sensor has disconnected, did it reconnect on its own? 

  • If yes, it may be that the sensor does not have a strong connection with the bridge. Please try moving the bridge to closer to the sensor and see if it comes online within a few minutes. 

Note: Take into account any physical obstructions like walls and doors as well as any interference from other radio devices in your home. 

If your sensor does not reconnect or repeatedly disconnects, please reach out to our support team, or call us at (877) 668-4660. Please provide the name of the disconnected sensor and any relevant details. 

  • If no, please continue to question 4. 

4) Is the sensor flashing any of its LED's?

  • If it's consistently flashing blueit is possible that the battery in your sensor may have expired. This shows that your sensor is constantly attempting to connect your bridge but it does not have enough battery power to maintain a stable connection. Please reach out to our support team, or call (877) 668-4660 and let us know. 
  • If it flashes blue and/or green once, please wait a few minutes and refresh your app to see if the sensor comes back online. If your sensor does not reconnect, please reach out to our support team, or call 1(877)668-4660 and let us know. 
  • If it's flashing red, it cannot find the bridge. Please try moving the bridge closer to the sensor and waiting a to see if it comes online within a few minutes. 

If your sensor does not reconnect, please reach out to our support team, or call us at (877) 668-4660. Please provide the name of the disconnected sensor and any relevant details. 

  • If the sensor does not flash any color LED, please try continue troubleshooting here and follow the steps under the header "Cycle the Battery". 

5) What color is the LED on your bridge flashing?

  • If blue or red, please continue troubleshooting here
  • If green, jump to question 4 and troubleshoot each sensor individually. 

 

Still need help? Reach out to our support team, or call us at (877) 668-4660.

 

 

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.