My sensors won't wake up.

When sensors are packaged, they are put into box mode and need light to wake up. 

Light

Take sensors out of the box and place them in a well lit room for at least 45 seconds before installing.

Double Tap

Some sensors are more sensitive than others. Make sure you give it a solid double tap. 

Cycle the Battery

If the steps above don't work, twist the top of the enclosure off the sensor and cycle the battery. To do this, gently lift the battery straight out of the casing and re-insert it.

If you don't see a blue light flash here, please take the battery out again and discharge the sensor before placing it back in the holder. Pictured below is how to do that:

If you still can't get sensors to wake up, contact support at 877-668-4660 or email us at support@getnotion.com.

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3 Comments

  • 0
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    Jonathan Eosze

    I'm surprised the app doesn't mention the 45 second wait.

    Regardless, my sensors just flash greenish-yellow 4 times when I double knock on them, and the. Tried removing battery and reseating it, got the blue light flashing, then the 4 greenish-yellow, and back to where I started. Discharged and got the same behavior

  • 0
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    Jonathan Eosze

    Accidently submitted. The app tells me the sensor hadn't connected to the bridge and to double tap and try again. No dice on any of the above mentioned corrective attempts

  • 0
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    Rossi

    Hi Jonathan! A couple things to try here is unplugging the bridge, plugging it back in, waking it back up and trying again. Or you may try to move the sensor closer to the bridge. If you continue having trouble getting it to connect to the bridge, our support team is happy to help at support@getnotion.com. Cheers!

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