Occasionally some bridges will disconnect from the internet for a variety of different reasons. You might notice your bridge blinking the LED to indicate some different activity. You might also notice that your bridge is removed or disconnected from your system in the system settings page of the app. Follow the steps below to get your bridge back online.
Is this your first time setting up your bridge? If so, check out this article for troubleshooting tips.
If your bridge was previously connected to your WiFi network, follow the troubleshooting steps below:
- Did you recently change your WiFi name or password or any of the hardware in your WiFi network?
- If yes, reset your bridge.
- If no, continue to question 2.
- What is the color and pattern of the LED on your bridge?
- If solid green, continue to question 3.
- If blinking blue or blinking or fading in and out green, continue to question 4.
- If red, continue to question 5.
- If the LED on your bridge is solid green, go to the “Bridges” tab in the system settings page of the app. Is your bridge listed there?
- If yes, you’re connected and set up.
- If no, please reach out to support or call us at (877)668-4660. Please have the seven digit serial number on the back of your bridge ready for reference. The serial number starts with f00.
- If the LED on your bridge is blue or blinking or fading in and out green, try the troubleshooting steps below in the following order:
- Give your bridge a few minutes to reconnect to your WiFi on its own.
- Unplug and plug your bridge back in.
- Move your bridge closer to your WiFi router or adjust the orientation of your bridge.
- Reset your bridge using the instructions here. After you complete the reset you will need to delete and re-add your bridge. Go to your system settings and find the “Bridges” tab. Click your bridge and then click delete. Then go back to the previous page and click "+ Add new bridge" and follow the on screen prompts.
- If you cannot get your bridge to reconnect, please reach out to support or call us at (877)668-4660.
- If the LED on your bridge is red, try the troubleshooting steps below in the following order:
- Unplug and plug in your WiFi router
- Reset your bridge using the instructions here. After you complete the reset you will need to delete and re-add your bridge. Go to your system settings and find the “Bridges” tab. Click your bridge and then click delete. Then go back to the previous page and click "+ Add new bridge" and follow the on screen prompts.
- If you cannot get your bridge to reconnect, please reach out to support or call us at (877)668-4660.
Still having trouble? Contact our support team, we'll do our best to get you back up to speed! Click here to submit a ticket, or we're available directly by email at support@getnotion.com or by phone at (877)668-4660.
Comments
9 comments
My bridge is disconnected
My Brugge is desconté
https://notion.zendesk.com/hc/en-us/articles/115008353367/comments/360006419893
Articles for support are inaccurate and incomplete causing more problems than the devices themselves.
Is it because you filed for bankruptcy you shutdown gen2 bridges? When will gen3 shutdown?
My Bridge disconnected after over 6 years of service and will not reconnect. It will connect to wifi, but not create a bridge. Two support tickets have gone unanswered. Is this company still in business?
I have the same issue with the bridge not connecting. I submitted a support ticket but no response yet. Their phone number is disconnected as well.
Password reset doesn't work either
Notion is bankrupt. Gen 2 bridges and sensors are no longer supported. Gen 3 still works but who knows for how long.
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