Troubleshooting Bridge Setup

Having trouble setting up your bridge? We're happy to help. Take a look at our guide below for suggestions.

The Notion app can't find my bridge

• Is your bridge plugged in and flashing blue? If it's red, we'll need to reset the bridge.
• Did you plug your bridge in within the last 30 minutes? A bridge is only searchable for the first 30 minutes after its been plugged in. If it's been longer than 30 minutes, or you see it flashing purple, simply unplug it and plug it back in before trying again.
• How close is your bridge to your router? During the initial setup, it may help to move the bridge closer to your router.
• Are location services turned on for your phone and allowed for the Notion app to access? We need your home location during bridge setup so we can tailor your notifications if you are at home or away. Check your phone settings and turn location services on.
• Confirm that your WiFi router has a 2.4 GHz band for the bridge to connect. Most modern routers have a dual band setting that broadcasts both a 2.4 GHz and a 5.0 GHz band, and the Notion bridge is only compatible with the 2.4 GHz band. You may need to access your WiFi router settings to activate the 2.4 GHz band.

The Notion app can't configure my bridge

There are a few different issues that can cause errors in the bridge set up process. You might see different error messages, but the troubleshooting process is similar for each error:

• Make sure that you are entering the correct WiFi password for your network
• Connect your phone to a 2.4 GHz WiFi network. If you have a dual-band WiFi router, you may need to "forget" the 5.0 GHz band
• If you're using an iPhone to set up the bridge, go to the WiFi settings of your phone:
  • Turn off the setting that says "Ask to Join Networks"
  • At the bottom of the list of available WiFi networks, find your Notion bridge under "Set Up New Device". Click on it there and follow the prompts
  • At the end, go back to the Notion app and follow through with the bridge set up process there to add the bridge to your system in the app
• If the LED on the bridge turns green, that means it's connected. If you continue to see errors after this, contact our support desk for assistance
• If the LED on your bridge turns red:
  • Confirm that you entered the correct password for your WiFi network
  • Check your WiFi router settings to see if you have a firewall enabled. Disable your firewall or allow your Notion bridge access. If you need information about the bridge's MAC address to bypass your firewall, each bridge has a unique address that either includes 40E230 or 80A589. If you need information on the specific ports of your firewall to open, they are TCP port 5280 and TCP port 443. 
• Make sure your WiFi router is using WPA2 security settings. Click here for more information on WiFi security.

If you still cannot set up your bridge after troubleshooting, contact our support team for assistance. Please be ready to share the seven digit serial number of your bridge (it's on the back and starts with f00) as well as any steps that you took to troubleshoot along the way. Click here to submit a ticket, or We're available by email at support@getnotion.com or by phone at (877)668-4660.