Troubleshooting Sensor Setup

This article will cover anything that you might run into while setting up your Notion sensors for the first time.

My Sensor Won't Wake Up

The sensor will have a green, plastic battery tab that prevents the batteries from powering the sensor. Make sure that it is fully removed before setting up your sensor.

When your sensor is awake, it will blink green. (What do the sensor LED's mean?)

If you’re still having trouble, try cycling the batteries.

1. Twist the white body of the sensor counter-clockwise to separate it from the gray baseplate.
2. Remove the batteries and reinstall them
3. When the batteries are reinstalled, look for the sensor LED light to flash.

I Can't Scan The QR Code

Make sure that you follow the steps to scan the QR code on the sensor before you adhere it to a surface. If your phone is having trouble focusing on the QR code on the sensor, try the steps below:

• Make sure there is plenty of light in the room. Turning on the flashlight on the phone can help.
• Place the sensor on a stable surface with a blank background; something like a table or counter-top.
• Start with your phone about 5 inches away from the sensor, and try moving your phone closer to or further from the code to force your phone to adjust its focus
• If you've already stuck the sensor to a surface, then twist the white body of the sensor counter-clockwise to remove it from the baseplate. There's a copy of the QR code to scan on the inside of the sensor.
• If you're using Android, download a 3rd party QR code reader app. Scan the code on your sensor, and when the Notion app prompts you to scan again, click the upper right hand corner to bring up the menu. Click "manually enter ID" and enter the sensor's ID. 

After you scan the QR code, the app will check to make sure your sensor is awake. If the app shows you error messages here, follow troubleshooting steps above to wake up your sensor.

I Can't Pick a Location For My Sensor

After you scan the QR code, you can either pick a default location or you can enter a custom one. If the app is not letting you pick a location, make sure you pick something unique that you are not currently using for one of your other sensors. 

 I Can't Choose the Tasks That I Want

Each sensor is capable of the same possible tasks, but that doesn't mean that a sensor can do everything at once. Different tasks require the sensor to be installed differently, so the app will not let you choose two conflicting tasks for one sensor. In general, the sensor can detect one motion tasks, the sounding alarm task, or the leak tasks. Then you can add the temperature task on top.

My Sensor Won't Calibrate

After you've scanned your sensor and chosen your preferred location and tasks, the sensor will need to calibrate. At this point a lot of information is passed back and forth between the sensor and bridge. If the sensor is not calibrated then you might miss out on important notifications about your home. Try a few steps below to make sure your sensor calibrates correctly:

• Make sure the sensor was not mistakenly added to your account. Click the System icon in the app and navigate to the Sensors tab. Check to see if the sensor is listed there. If it is, click it, scroll to the bottom and tap "delete sensor" and try the sensor installation process again.
• Make sure the sensor is awake during calibration. Try the steps above to wake up your sensor and make sure you saw a green LED.
• Move your bridge closer to the sensor and try calibrating again. You can move your bridge back after the sensor is calibrated.
• Make sure your sensor is not blocked by anything that might cause interference during installation. This could include physical obstructions as well as other electronic devices that emit radio signals. 

Other Thoughts

Sensor set up can hit road blocks for a few other rare reasons. If troubleshooting above doesn't help your sensor, feel free to reach out to our support team for further assistance. Click here to submit a ticket, or we are available by email at support@getnotion.com or by phone at (877 )668-4660.