How Do I Reset My Sensors?

Troubleshooting issues with a sensor can sometimes be tricky. Ideally the issue you are experiencing can be addressed with simpler measures like cycling the battery or resyncing the task. If those steps don't help, you may need to try deleting and reinstalling your sensor.

To delete your sensor:

1. From the Notion app on your phone, tap on the System icon at the bottom of the screen
2. Tap on the Sensors tab at the top
3. Tap on the sensor to view the Sensor Details screen
4. Tap on the red Delete Sensor button

To reinstall your sensor:

1. From the Notion app on your phone, tap on the System icon at the bottom of the screen
2. Tap on the Sensors tab at the top
3. Tap on the green Add Sensor button
4. Follow the prompts to add your sensor back to your system
   Note:  Remember, if your sensor is stuck to a surface you don't need to remove it to scan the QR code. Just twist the sensor body counterclockwise to remove it from the gray base plate to access the QR code inside the sensor.

If you're having trouble reinstalling your sensor, try a few troubleshooting steps here. Or if you have other questions, feel free to reach out to our support desk for help.  Click here to submit a ticket, or we're available directly by email at support@getnotion.com or by phone at (877)668-4660.